Cal Spas in Pomona, California

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• Tracy Bolen

  Posted Jun, 14 2019

  Very disappointed in Cal Spas. This was a luxury item for us and we have only been using it for about 6 months. It has had a leak for about 2 of those months and the stereo has not worked properly. My husband called when both issues started and the person kept pushing back saying we needed to go through the retailer we bought it from…we purchased it at the LA County Fair and she insisted it wasn’t their area. Finally after other calls, they determined we did buy it from them. She then told him we could contact a retailer in our area and they will send someone to fix it. That retailer told us it would be a $150 travel fee. On our original receipt it declares there will be a “reasonable travel charge”. Seriously?! $150 is not reasonable for a 20 minute drive. We called Cal Spa back…a guy told us we would need to speak with a certain person to discuss it so my husband left her a message, never got a call back…called back several times and then after weeks of this finally spoke to her. She scolded him for not taking care of the leak himself. Really?! This was not a cheap purchase and you are going to treat us this way?! She agreed to send one of their technicians. I waited for almost 3 hours on the day of his visit…no show. Upon calling her back she said he was on vacation. She had left messages for us to see if he could come on another day but never said he couldn’t be here. We have made numerous calls that have either gone unanswered or wait times finally made us drop the call.
  
  This is unacceptable. Pushing customers off, scolding them for your product’s failures and expecting customers to pay for service to their failed product??!!
  
  We didn’t receive our booklet with all of the disclaimers on warranty until the spa was delivered. We would have re-thought such a large purchase if we knew Cal Spa didn’t want to stand behind their product.
  
  We love our spa but so disappointed in the service.
  
  #calspas
  

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